We are trading with you subject to these Terms & Conditions stipulated below:
Inquiry
We would definitely accept online, email or fax inquiry and normally, replying would be sent out within 48 hours. But this time does not contain Pakistan holidays or weekends.
Confirmation
After achieving agreements of the prices, delivery time & payment, we would require you to confirm the PI (Performa Invoice), which will detail the order contents as products, QTY, Unit Price, Total Value, delivery time, terms of payment and other terms.
Mini order
2500 dzn would be okay in leg wears.
1000 Pc's okay in Other Dress / under garments
Delivery
We would try our best to start the mass production of the order as soon as possible. Generally, we would confirm the exact delivery time with our customer. Our customers will be kept informed regarding the order delivery time.
Sample Policy
1.Store Samples: Royal Stars Intl will provide you up to 3 free samples with freight paid by our customer. Samples are for quality purpose only. Copy is forbidden at any time.
2. New Samples: Normally it will take about 5-7 days to finish the samples according to the style and item.
Free samples are available for our regular customers at any time and anywhere.
Payment
Mainly we accept T/T or Western Union. L/C at sight is only for big orders.
We would require 30% deposit before mass production. Balance clearance before shipment is required.
Discrepancy
If case of quantity discrepancy, our customer should inform us within 7 days after the arrival of the goods. We would check and find way to settle this along with our customers.
Faulty Goods
Should any of the goods you have order arrive Faulty or Damaged, inform us within 7 days of arrival and we will investigate and settle the fault with you to suit your requirements. Due to faulty material or workmanship, we would replace them without any reason after we have investigated them.
Warranty
Normally we offer 6 months of replacement warranty for genuine and high quality cases, We also would give our customers a special warranty according to the prices and requirements.
Complaints
Royal Stars Intl aims to keep everyone of our customers 100% satisfied with the service we offer. We do have a wide range of customers that are very happy and satisfied with our services. However, we do admit that sometimes there are problems that may occur, for this reason we like to hear your complaints regarding our service or quality. When we receive your complaint we will investigate the matter and come to a solution for the error. We will do our best to? Prevent the problem from occurring in the future. |
